Refund Policy
Effective date: January 2026
Last updated: January 2026
1. Introduction
This Refund Policy ("Policy") describes the terms under which Content24, operated by CONTENT24 TECHNOLOGIES LIMITED ("we", "us", "our"), offers refunds to users ("you" or "Customer") who subscribe to or purchase access to the Content24 platform.
This Policy is incorporated into and governed by our Terms of Use and should be read together with our Privacy Policy and Compliance and GDPR Statement.
If you do not agree with this Policy, you should discontinue use of the Service and cancel your subscription immediately.
2. No General Refunds (Baseline Policy)
Except as described below, fees paid for subscription plans and access to the Service are non-refundable, consistent with Section 6 of our Terms of Use.
Once a subscription period has started (monthly or annual), fees will not generally be returned, even if you discontinue use before the end of the billing period.
3. Refund Eligibility
Despite our baseline no-refund policy, in limited circumstances a refund or credit may be offered at our sole discretion.
Before any refund is granted, the following conditions must be met.
3.1 Refund Request Window
You must submit a refund request within 14 days of your initial subscription or payment date to be considered for a refund or account credit.
Requests submitted after this window are not eligible, except as required by applicable law.
3.2 Eligible Circumstances
Refunds may be considered (but are not guaranteed) for:
- Duplicate billing or clear payment processing error.
- Inability to access the Service due to technical issues, where you reported the issue to support and we were unable to reasonably resolve it within a reasonable time.
- Billing disputes verified with supporting documentation.
Credit, prorated refunds, or alternative accommodations may be offered instead of full cash refunds. Partial refunds may be provided for unused portions of a subscription at our discretion.
4. How to Request a Refund
To request a refund or credit, submit a support request by emailing support@content24.ai.
Include your name and account email, order/invoice number, a description of the reason for the request, and supporting documentation (for example screenshots of errors or billing statements).
We respond to refund requests within 10 business days of receipt.
5. Refund Processing Time
If a refund is approved, the refunded amount is issued to the original payment method used for purchase (for example credit card or PayPal).
Time for the refunded amount to appear may vary by payment provider, but typically occurs within 5 to 10 business days after approval.
6. Special Cases
6.1 Free Trials
If you signed up for a free trial, no payment is charged unless you explicitly convert to a paid subscription.
Free trial cancellations before conversion to paid status do not incur charges.
6.2 Promotional / Discounted Subscriptions
Subscriptions purchased at a promotional or discounted rate are subject to the same refund terms as standard subscriptions, unless otherwise stated at the time of purchase.
6.3 Annual Plans
For annual plans, refunds are generally limited to the unused portion of the subscription on a prorated basis and are subject to approval.
7. Change of Policy
This Refund Policy may be updated from time to time in accordance with our Terms of Use.
Material changes are posted on this page with an updated effective date. Continued use of the Service constitutes acceptance of such changes.
8. Contact Us
If you have questions or need clarification regarding this Refund Policy, please contact support@content24.ai.